View VoC summaries and trending insights being pushed to your org
Discovery Feed
, a consolidated feed of actionable reports that include VoC Summaries
, Trending Insights
, Saved Insights
, and dashboards - all of which consolidate the key takeaways from all feedback analyzed for the organization in any given timeframe.
Feedback
dashboard that shows the unique number of customers that have shared feedback with your org in a given time frame.
Email Alerts
option in the Settings
page and Personal
tab.
Trending
and Saved
insights and issues across all spaces into the Discovery Feed
and presents them as browsable cards.
Trending
insights are the most relevant emergent trends based on recently added customer feedback.Saved
insights are insights that were manually saved by the team and displayed when a high volume of recent feedback are linked to that trend.